Shipping policy
Welcome to Toyenza Industries, where joy and laughter are packaged with every rattle and Blocks! We are dedicated to delivering your favorite toys to your doorstep with the utmost care and efficiency. Please take a moment to review our shipping policy.
Processing Time:
- Orders are typically processed within 1-2 business days of receiving payment.
Shipping Methods:
- Standard shipping usually takes 5-7 business days.
- Expedited shipping options are available for faster delivery.
Shipping Rates:
- You can view shipping costs during the checkout process before finalizing your purchase.
Domestic and International Shipping:
- International customers are responsible for any customs duties or taxes imposed by their country.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your order using the provided tracking information on our website or through the carrier's website.
Shipping Delays:
- While we strive to meet the estimated delivery times, please note that shipping delays may occur due to unforeseen circumstances or carrier issues.
- Toyenza Industries is not responsible for any delays caused by the carrier.
Shipping Address:
- Please ensure that your shipping address is accurate and complete before finalizing your order.
- Toyenza Industries is not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Damaged Items:
- In the rare event that your package is lost or damaged during transit, please contact our customer service team at toyenzaindustries@gmail.com within 7 days of receiving your order.
Returns and Exchanges:
- For information on returns and exchanges, please refer to our Returns Policy.
Thank you for choosing Toyenza Industries for your rattle And Blocks toy needs! If you have any further questions or concerns, please don't hesitate to contact our customer service team at toyenzaindustries@gmail.com.